1. Introduction

Welcome to Caddison. These Terms and Conditions (“Terms”) govern your use of our website, platforms, and services. By accessing or using the Caddison website or any service we provide, you agree to be bound by these Terms in full.

Caddison is a professional healthcare support and technology-enabled services provider specializing in medical billing, medical coding, revenue cycle management, medical scribing, provider enrolment and contracting, audit and analysis, and reporting and analytics. Our goal is to support healthcare practices, physicians, clinics, and hospitals by streamlining operations and ensuring compliance with applicable laws, including HIPAA.

These Terms of Service apply to all users, including healthcare providers, partners, patients, and website visitors. If you do not agree with any provision of these Terms, you must discontinue use of our website and services immediately.

2. Acceptance of Terms

• If you are a healthcare provider, clinic, hospital, or medical organization using our services, your use of Caddison constitutes acceptance of both these Terms and any service-specific agreements we provide in writing.
• If you are a visitor browsing the Caddison website, you are bound by these Terms when interacting with our content, forms, and contact tools.
• If you access the site on behalf of a company or practice, you confirm you have authority to bind that entity.

Failure to comply with these Terms may result in restricted access, termination of accounts, or suspension of services by Caddison.

3. Definitions

• “Caddison” — The company, its affiliates, employees, contractors, and platforms.
• “Website” — All online domains operated by Caddison, including www.caddison.com.
• “Services” — Medical billing, medical coding, revenue cycle management (RCM), audit and analysis, reporting and analytics, provider enrollment and contracting, medical scribing, and related services.
• “User” — Any individual or entity accessing the website or services.
• “PHI” — Protected Health Information subject to HIPAA.
• “PII” — Personally Identifiable Information (e.g., name, email, phone number).
• “Agreement” — These Terms & Conditions plus any supplemental agreements executed between the user and Caddison.

4. General Website Use

• You will not use the website for any unlawful purpose.
• You will not attempt to gain unauthorized access to Caddison’s systems, networks, or data.
• You will not copy, reproduce, resell, or misuse the website’s content for commercial purposes without prior written consent.
• You will not post or transmit harmful code, malware, or other disruptive technologies.
• You will comply with all applicable laws and regulations while using the website.

Caddison may monitor traffic patterns, security logs, and user behavior to protect the website and ensure safe usage.

5. Intellectual Property Rights

All content on the Caddison website—text, graphics, logos, icons, images, software, and layout—is the intellectual property of Caddison or its licensors.

• You may view, download, and print content for personal or internal business use only.
• You may not modify, copy, distribute, republish, or create derivative works without explicit written consent.

Caddison reserves all rights not expressly granted in these Terms.

6. User Accounts

• Provide accurate, complete, and updated information.
• Maintain the confidentiality of your login credentials.
• Accept responsibility for all activities under your account.
• Notify Caddison immediately of unauthorized use.

We may suspend or terminate accounts that are inactive, fraudulent, or used in violation of these Terms.

7. Cookies & Tracking Technologies

Caddison uses cookies and similar technologies to enhance user experience, improve performance, and analyze behavior. By using the site without adjusting your browser settings, you consent to our use of cookies. Disabling cookies may impact functionality.

8. Payment Terms

• Fees are defined in individual service agreements (flat fees, hourly rates, or % of revenue).
• Payments are due within the agreed billing cycle (e.g., 15/30/45 days).
• Late payments may incur interest charges as allowed by law.
• Clients are responsible for bank charges, wire fees, and applicable taxes.
• Caddison may suspend services for non-payment or repeated late payments.

9. Client Responsibilities

• Provide accurate and timely information necessary for service delivery.
• Maintain compliance with federal, state, and local healthcare regulations.
• Review and validate reports, coding, and scribed documentation.
• Retain ultimate responsibility for patient care, medical decision-making, and clinical compliance.

10. Third-Party Services & Integrations

• We may integrate with third-party platforms (e.g., EHR/EMR, clearinghouses).
• Clients authorize Caddison to access such systems solely for service delivery.
• Caddison disclaims liability for downtime, errors, or data loss caused by third-party systems outside its control.
• Use of third-party services is also governed by their own terms.

11. Confidentiality & HIPAA Compliance

• Caddison complies with HIPAA and related privacy regulations.
• PHI is handled with administrative, physical, and technical safeguards.
• All personnel are trained in HIPAA and bound by confidentiality.
• Clients must implement proper safeguards within their organizations.
• In case of a suspected breach, Caddison will notify affected parties per HIPAA rules.

12. Limitation of Liability

To the maximum extent permitted by law, Caddison will not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or services, including loss of revenue, data, goodwill, or profits, even if advised of the possibility.

Caddison’s total liability for any claim under these Terms will not exceed the amount paid by the client for services during the six (6) months preceding the event giving rise to the claim. Clients acknowledge that ultimate responsibility for patient care and clinical accuracy rests with the healthcare provider.

13. Data Security & Confidentiality

• We implement industry-standard safeguards, encryption, and monitoring tools to protect PHI and PII.
• No internet-based system can guarantee absolute security.
• Clients remain responsible for local safeguards (secure passwords, restricted access, training).
• In the event of a breach, Caddison will comply with HIPAA’s Breach Notification Rule.

14. Termination of Services

Caddison may suspend or terminate access for:

• Non-payment or repeated late payments.
• Violation of these Terms.
• Misuse of PHI or HIPAA violations.
• Illegal or unethical conduct by the client.

Upon termination, clients must cease using services and return or delete any proprietary material received.

15. Contact Information

For questions or concerns about these Terms, please contact:

• Email: info@caddison.com
• Phone: +1 (201) 736-3621
• Address: RXR Plaza, Uniondale, NY, 11553